Photodex's online slideshow creation service, ProShow Web will be shutting down on December 31, 2019. Since its launch, ProShow Web has helped millions of users to create amazing video slideshows, and we are thankful for all the support of our customers over the years.
After the service closes on December 31st, you will no longer be able to access the system, and shows created with ProShow Web will no longer be available from this site.
We encourage all our users to download their videos prior to December 31, 2019.
All current subscribers have had their subscriptions extended to December 31st at no additional charge, and all rebilling has been halted. No further rebilling charges will be made. In the event that you were billed for service past December 31, 2019, we will be providing a refund for an remaining balance. We will process these on our end. No action is required on your part.
Photodex stopped offering annual subscriptions in mid-2018, and all annual subscriptions were renewed free-of-charge in 2019. If you have an existing annual subscription, you were not charged on your last renewal date. We will be conducting a review of all accounts to ensure that refunds are given for remaining time in the unlikely event that some annual subscribers were rebilled after mid-2018.
Monthly subscribers will not be billed again, and have had their subscriptions extended free-of-charge until the service closes.
No new subscriptions are being accepted from this point forward.
The ProShow Web mobile app for iOS has been discontinued. If you currently have the app installed, you may continue to use it until December 31, 2019. After that date, the app will no longer work and may be uninstalled.
When the service closes on December 31st, your account will no longer be accessible. This includes any videos you have created using ProShow Web.
It is strongly recommended that you download any videos you wish to keep before this date. You may do this using the following steps:
If you have uploaded your finished shows to a third party service like YouTube or Vimeo, your videos will continue to be available on those services. If you have shared a link to your video on ProShow Web, or embeded your ProShow Web video in another website, those videos will cease to be available on December 31, 2019. We recommend uploading those videos to a third party service such as YouTube.
Customer service will continue to be available via email until December 31, 2019. If you have questions, please contact us before that date.
Photodex ended development of ProShow Gold and ProShow Producer in 2018. These products are currently still available for download. Support for these products will be ending soon, and we'll announce those details soon. Existing users of ProShow Gold and Producer will be able to continue using those products indefinitely, although support for online-enabled services will be ending.
If you're looking for a great replacement solution for creating slideshows on your desktop, we recommend Photopia.